Mr. Scott Abelson
Genesis Medcial Imaging, Inc.
12031 Smith Drive
Huntley, IL 60142

Dear Scott,

The staff and I at Northwestern Nasal & Sinus Associates, would like to take the opportunity to let you know how much we appreciate the hard work and professionalism of one or your engineers, Gus Conda. His preemptive approach to the maintenance of our scanner is apparent. In the past year since Gus has been our primary service engineer our down time has decreased dramatically. He has been consistent, reliable and has gone out of his way to make sure our needs are being met. His response time when responding to a service call or arriving for a scheduled PM has always been prompt.

One of the many factors in our decision to re-sign our 60 month service agreement had a lot to do with Gus's responsiveness and reliability. Our high level of satisfaction with Genesis Medical Imaging as a whole was another. We look forward to continuing our professional relationship.

Sincerely,

Jeffrey A. Robinson RTR (CT)
CT Manager
Northwestern Nasal & Sinus Associates, SC

Mark S. Abbs
Regional Service Manager-Western Region
Genesis Medical Imaging

Dear Mark,

On behalf of TriMedx, Carondelet Health and myself, I wanted to thank you personally and Genesis Medical Imaging for such outstanding work completing our two CT moves at St. Joseph and St. Mary's Medical Centers. This was a project that had not been attempted before within Carondelet Health in Kansas City and the project could not have gone any smoother and well ahead it's scheduled completion. Your assistance in planning, coupled with the efficiency and effectiveness of your crew were the key ingredients for such a successful outcome. I have received multiple compliments from the involved Directors, Managers, Staff and our Senior Administration of how well this project went from beginning to end.

The work ethic, attention to detail, speed, efficiency and obvious experience that was demonstrated by Sinisa Jevtic, Sasa Mitrovic and Bryan Greunberg was very impressive. Their sensitivity to patients and staff during the process was very commendable and very much appreciated. We appreciated our local engineer, Dennis Morin, making himself available during the weekend for the final calibrations and quality assurance testing which gave us the confidence our equipment would be ready for patients on Monday as was promised.

You will be pleased to know that beginning the first day of operations, the scanner at St. Mary's began to immediately reach its intended outcome of providing minimal wait times for our patients and achieved more efficient processes for the technologist's at St. Joseph's. As our partners in service, I really appreciated your time spent with me planning this project and Scott Ableson’s assistance leading up to this decision to move versus purchase. I would certainly recommend Genesis Medical Imaging for any similar project and commitment to service excellence demonstrated by you, Scott and your staff.

Sincerely,

Tim Cordes
TriMedx Site Manager
Carondelet Health-Kansas City

Scott Abelson
Customer Sales Representative
Genesis Medical Imaging, Inc.
12031 Smith Drive
Huntley, IL 60142

Dear Scott,

It has been a pleasure having Genesis service our GE CT scanners. As someone who had only used the Manufacturer for service for my CT scanners, I was unsure what to expect. What I appreciated was that when problems happened, they were addressed. Your engineers communicated what they were going to do to get us back up and running again.

In addition, as a director of a busy Diagnostic Imaging Department at Swedish American Hospital, it is my experience in dealing with Geensis on all fronts that your culture does allow for true customer service. The professionalism demonstrated by your organization and the added value provided by your service agreements have been refreshing. This type of service is what I think all directors and administrators are looking for in their service providers.

As a Genesis partner I highly recommend Genesis Medical Imaging for any of your CT or MR Service needs.

Sincerely,

Pamela Hendrick, MBA R.T.
Medical Imaging Department
Swedish Amercian Hospital
Rockford, IL

Dear Mr. Abelson,

On Tuesday, June 2 around 11:30 a.m., a radiology tech reported premature termination of scans on one of our MR scanner. I went to the site, checked the error log and concluded that the problem was being generated by a faulty RF amplifier or by erroneous amplifier power output monitoring. I quickly ruled out the amplifier and determined that the root cause was the power monitoring circuitry.

The scanner was hard down and the patient backlog was growing. Needing a quick fix, I called the original equipment manufacturer who provided an astronomical price quote that was unacceptable to the imaging director. I had no time to negotiate a better price with the OEM.

Then I remembered Genesis Medical Imaging. I went to your web site, obtained contact information and was talking to parts specialist Norman Rankin at 2:30 p.m. Mr. Rankin had all the information I needed at his finger tips including current inventory and installation tips. He provided a price quote that was one quarter of the OEM quote. I received the director’s approval to go ahead with the purchase and by 3:30 p.m. the replacement part was on a delivery truck. It arrived at my office around 7:20 p.m. and successfully installed by 11:00 p.m.

When the radiology tech arrived the next day the scanner was up and running. She was able to work through the backlog without further incident. The scanner has performed flawlessly ever since.

I would like to thank you and your team for the quick response that allowed our team to minimize the impact to our patients.

Sincerely,

Senior Biomedical Imaging Technician
ProHealth Care/Waukesha Memorial Hospital

Craig Palmquist
Marketing Manager
Genesis Medical Imaging, Inc.
12031 Smith Drive
Huntley, IL 60142

Dear Craig,

I am pleased to confirm that Genesis and Dunlee have enjoyed a long and mutually beneficial relationship, dating back over 10 years.

Genesis was one of our first customers to utilize the Dunlee DA165 replacement tube for use on the GE HiSpeed Advantage CT Scanners. Genesis has remained supportive of Dunlee and our products throughout our relationship and continue to use Dunlee products exclusively. They are one of the highest quality ISO's servicing GE CT and MRI in the United States. Our companies have worked closely together to help hospitals throughout the United States save money and maximize equipment up-time.

We can highly recommend Genesis to any hospital or imaging center that is seeking a quality service organization to service their CT and MRI equipment.

Best Regards,

David Kuehr
General Manager, Third Party Business
Vice President of Global Marketing and Sales, Dunlee
Philips Medical Systems
BU Generators, Tubes & Third Party

Scott Abelson
Customer Sales Representative
Genesis Medical Imaging, Inc.
12031 Smith Drive
Huntley, IL 60142

Dear Scott,

I wanted to take a moment to express my feelings about using Genesis Medical Imaging. We have had Genesis provide service for our MRI systems for many years and I can say that it has always been a good experience. It is easy to say that just because we save on our service agreements cost that we have to accept a lower quality of service. That is not the case with Genesis. The service that we receive in my opinion is a good value for the dollars we spend! We have received better and more personalized service from your service engineers and all of the folks that we deal with at Genesis.

When we do need service there is always a timely response from your service dispatch and from your field engineers. They are always prompt and friendly when they call or show up at our facility. When everything is running smoothly I get calls from yourself or your engineers just to "check in" to make sure we are happy and satisfied with the service that is being delivered. The engineer's good communications combined with his technical experience with all of the staff at our facility keeps us running and well informed.

Thanks for your continued good service that is delivered in a friendly and positive manner.

Sincerely,

Kathy Berwanger, Facility Administrator
Diagnostic Radiology Institute of Kansas City
6444 Metcalf
Overland Park, KS 66202